1. Who is responsible for the processing of your data?

  • Titular: CONTINUUM HOTEL SERVICES SL.
  • Address: P° de la Castellana, 192, planta 1, puerta 1, 28046, (Madrid)
  • NIF: B86716875
  • Phone: +34 687 806 554
  • Email: admin@ContinuumHotelServices.com

2. What data do we collect?

This website collects the following information from users:

  • Information provided by users: Such as first and last name and email to initiate communication with Continuum through the contact form, in addition to any other data that the interested parties want to provide in the content of the communication.
  • Automatically collected information: This website records and stores certain information about your device or system through the use of cookie technology or the like, as well as the Google reCAPTCHA service. If you want to know what cookies are, how they work, how they work and how we use them, we recommend that you consult our Cookies Policy.

3. Purposes of the processing of data sent through:

CONTINUUM, will process the User’s data for the following purposes:

  • Management, attention and response of your requests for information about our services and/or interest in your contracting or collaboration through the contact form and email.
  • Inquiries via contact form and email.
  • Prevention of spam, fraud and other abusive practices by automated software, called bots, on the website.

4. Obligation to provide us with your personal data and consequences of not doing so.

The personal data requested are necessary to manage your requests and / or provide you with the services you can contract, so if you do not provide them to us, we will not be able to serve you correctly or provide you with the service you have requested.

5. Google reCAPTCHA service

We use the Google reCAPTCHA service in the web form for the purpose of detecting whether the use of the website is made by people or bots for the prevention of abusive and fraudulent practices. The provider is Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
Google reCAPTCHA analyzes the user’s behavior and usage of the website. This analysis starts automatically as soon as the visitor enters the website, evaluating certain information such as IP address or cookies active in the browser. It uses JavaScript, a code embedded in this website.
You can refuse the collection of data or cookies in the selection of settings preferences in your browser. Please note that this may affect functionality and navigation on this website. It is recommended to consult ourCookies Policy.

The data collected is transferred to Google for the evaluation described, pre-shortening your IP address in either the member states of the European Union or the European Economic Area. In exceptional and necessary cases, the information will also be transmitted to a Google server in the United States.
More information about Google’s reCAPTCHA service and Google’s Privacy Statement on personal data protection safeguards and data transfer frameworks can be found at the following links:

6. What is the legitimacy for the processing of your data?

The legal basis for the processing of your data for the purposes set out below is based on obtaining your consent in accordance with Article 6.1(a) of Regulation (EU) 679/2016:

  • Attention to your requests for information about our services, the start of business relationship, your contracting, collaboration proposals.
  • Management of inquiries, doubts, claims or other matters that you are interested in.

Alternatively, the processing of data arising from the use of the Google reCAPTCHA service is carried out on the legal basis of Continuum’s legitimate interest, in accordance with Article 6.1f) of Regulation (EU) 679/2016, with the aim of:

  • Prevent spam fraud and abusive practices in the use and navigation of the Continuum website.

7. To which recipients will we communicate your data?

We will not share your personal information with anyone except for compliance with a legal obligation or if we have express and unequivocally your authorization. However, to meet the different needs of an accounting, administrative and fiscal management nature, your data may be communicated to the rest of the companies of the group by CONTINUUM: CONTINUUM HOSPITALITY GROUP S.L. CONTINUUM HOTEL DISTRIBUTION S.L., L, CONTINUUM HOTEL MANAGEMENT S.L., CONTINUUM HOTEL MANAGEMENT S.L.y CONTINUUM HOTEL INVEST S.L.

Likewise, we will not use your personal data for purposes other than those expressed in this policy and in the contact forms or other terms that have not been expressly provided and informed.

To mean, if it is necessary to make data assignments, they will be in accordance with the protection framework indicated by the Spanish Data Protection Agency, or as long as they are expressly consented by the data subject and to the countries whose security and confidentiality is guaranteed.

8. How long will we store your data?

We will process your data, provided that they are necessary for the purpose for which they were collected by exhausting the processing in those purposes, provided that it does not make effective the revocation of the consents granted and for the time established by a legal obligation.

9. Is the use of Continuum services allowed for minors?

The Continuum website does not perform SPAM practices, so it does not send commercial emails electronically that have not been previously requested or authorized by the user.

If Continuum contemplates sending commercial communications by e-mail from the personal and contact information collected on the website or by another channel, it will always be made at the request of your consent and you will be informed in advance of it.

10. Is the use of Continuum services allowed for minors?

Minors are not authorized to contract the purchase of services offered by Continuum, being restricted this possibility to those individuals of age 18 years or older.

11. How is personal data protected?

In order to safeguard the security of your personal data, we inform you that we have adopted all necessary technical and organizational measures to ensure the security of the transmission, collection, storage and disclosure of personal data provided on a preventive and reactive basis in the face of situations of risk of alteration, loss, and unauthorized processing or access.

12. International data transfers

Continuum does not share or transfer your data outside Spain or the European Economic Area (EEA). However, if necessary, they will be carried out in accordance with the guarantees and obligations set out in the General Data Protection Regulation through the appropriate mechanisms to authorise the transfer of data. Without prejudice to the exceptions provided for in the GDPR, they are:

  • Decision on the adequacy of the European Commission on a country, territory or one or more sectors specific to that country or international organisation.
  • Legally binding and enforceable instrument between public authorities or bodies.
  • Binding Corporate Rules.
  • Code of Conduct or Certification Mechanism, together with binding and enforceable commitments by the controller or processor in the third country to apply adequate safeguards.
  • Standard contractual clauses for the processing order.

Regarding the Google ReCAPTCHA service, in accordance with Google’s Privacy Statement and the annulment of European Commission Decision (EU) 2016/1250 on the US-EU Privacy Shield by the Court of Justice of the European Union, data transfer is based on the standard contractual data protection clauses issued adopted by the European Commission and declared as adequate safeguards in accordance with Article 46.2(c) GDPR.

13. What are the rights you can exercise?

Once, as a user of the Website you have provided us with your personal data, current legislation allows you as a data subject:

  • Request access to personal data relating to the data subject, being able to know if we are processing your personal data and access your personal data.
  • Request the RECTIFICATION of the data if they are inaccurate.
  • Request the DELETION of your data to the extent that they are no longer necessary for the purpose that was communicated, or in the event that we no longer have the necessary legitimacy to continue its processing.
  • Request the LIMITATION of your treatment, in some cases, so we may temporarily discontinue treatment or keep them beyond the time set when you may need it.
  • OPPOSE the processing of the information you have provided to us, unless there are overriding legitimate grounds for the processing to prevail.
  • REVOKE consent for each specific purpose, without affecting the lawfulness of the processing based on express consent.
  • Request the PORTABILITY of the data, which will be provided to you in a structured, commonly used or mechanical reading format..
  • To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not taken care of you correctly.

14. How can you exercise your rights?

You may direct your request for the exercise of rights through a letter sent to the controller to the postal or electronic address indicated in paragraph 1 of this Policy, indicating the reference “Personal Data”, specifying the right to be exercised and with respect to which personal data.
Alternatively, and if you prefer, you can use the forms prepared by the Spanish Data Protection Agency or the competent authority.
Forms must be electronically signed or accompanied by a photocopy of the valid ID card, a procedure analogous to postal mailings or email communications.
In the case of acting through a representative you must attach to us a copy of the current ID of the representative along with your request.

15. What is the time set for the exercise of rights?

You will be informed of the actions arising from your request within one month which may be extended by two more months in the case of particularly complex applications and we will notify you of such extension within the first month.
In cases that do not meet your request, we will inform you of this, motivating your refusal within one month of your submission.

16. Updating your data

It is important that in order for us to keep your personal data up to date, please inform us whenever there has been any change in it, otherwise we are not responsible for the veracity of these.
We are not responsible for the privacy policy regarding personal data that you may provide to third parties through the links available on our website.

17. Can there be changes to the privacy policy?

Continuum reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices that affect its activity in terms of user privacy. Accordingly, they will be announced in the changes introduced on this website in reasonable advance of their effective entry into force.